Project Grievance Mechanism

If you want to raise a complaint (also known as a “grievance”), please contact LTWP using the contact details provided below so that we can immediately address the issue.


What is a “grievance”?

A grievance is typically a complaint about something that you believe to be wrong or unfair. By submitting a grievance, you can express your concern or dissatisfaction if you believe that LTWP (or its contractors) has treated you (or anyone else) unfairly or unjustly.


What is the “grievance mechanism”?

LTWP is committed to open dialogue and building trustful and lasting relationships with communities along the Laisamis to site access road and in and around the LTWP wind farm site area.


With this in mind, LTWP has established a so-called “Grievance Mechanism”, which is an efficient and quick process to receive complaints or expressions of concern from interested or affected stakeholders. LTWP has a dedicated community liaison team which is committed to responding promptly and providing relevant solutions.


LTWP wants to settle issues amicably. However, if this is not possible, you have the right to contact relevant authorities in your country to start legal action at any time.


How does this process work?

Anyone who has a grievance to raise, whether individuals, groups or companies, can submit a grievance to LTWP directly.

Below you will find different channels through which you can submit grievances to LTWP. Different ways of submitting a grievance have been established because LTWP knows that different communities and people may prefer different channels for communicating.


The flowchart below depicts LTWP’s grievance mechanism.




  • Once you have submitted a grievance, LTWP will confirm its receipt in writing within seven calendar days, and we will respond to it within 30 calendar days;
  • LTWP will thoroughly investigate all cases when it is suspected that LTWP, its staff, contractors and/or sub-contractors may have potentially violated rights, harmed someone or caused damage;
  • LTWP aims to find mutually acceptable solutions whenever possible;
  • If you are not satisfied with LTWP’s response or the proposed solution, we can invite an independent mediator, if you wish, to review your case and find an amicable solution;
  • LTWP will propose appropriate solutions based on facts; and,
  • LTWP will keep all details of your grievance strictly confidential.


How to submit your grievance

Channels through which to submit your grievance include:

Email: Download Grievance Form, complete and send to LTWP by email.

PostDownload Grievance Form, print, complete, and send to LTWP by mail, by post to the postal address at the bottom of this page or deliver by hand.

Telephone:Call LTWP and speak about your concern to one of our representatives (or leave a message on the answering machine). Please make sure to give us all your contact details, so that we can get back to you.


Contacts in Kenya:

Postal address: Lake Turkana Wind Power Ltd; P.O Box 2114-00502; Karen.
Telephone: +254 (0)20 221 3493


+254 (0)20 221 3493



Lake Turkana Wind Power Ltd
P.O Box 2114 - 00502
Karen, Nairobi

Copyright © Lake Turkana Wind Power 2017. All Rights Reserved



This pillar focuses on access to education and development of skills for the labor market. In 2015, WoC provided books and pens to 18 primary schools. WOC also distributed 500 desks to 23 primary in South Horr, Arge, Mercy, Namarei, El Molo bay and other parts of Laisamis constituency.


WoC has identified the extension of Sarima School, the construction of facilities at Nyiro boys and Nyiro Girls School as key focus areas for the education pillar in 2016. WoC will also continue to support the provision of teaching materials to local primary schools.


WoC is in discussions with the Marsabit South Technical Institute to determine the nature and type of investments it can make to support development of vocational skills in Laisamis. This is expected to boost tertiary education as well as enhance future employability in the area. This project will be launched during the operational phase of the wind farm.


WoC is also planning to set up a scholarship fund for secondary and vocational education in the area.




The expansive but sparsely populated project area, coupled with years of under-investment in the sector has resulted in limited access to health services by the local communities. WoC support to health focusses on enhancing access to health services by upgrading physical infrastructure and during operation of the windfarm, partnering with stakeholders to support targeted outreach programs.


WoC has supported the improvement of health facilities at Burri-Aramia dispensary (solar lighting, vaccine freezer, shelving for medical supplies and furniture including examination ward and delivery beds and patient toilets among other items.)


WoC has also contracted a local organization – Community Empowerment Development Initiative Marsabit (CEDIM) to undertake HIV/AIDS sensitization campaigns. CEDIM has trained 17 Community Health Workers (CHWs) and attached them to existing government run health facilities to sensitize and educate the local population on matters around HIV/AIDS. In2015, WoC carried out a three-month HIV/AIDS awareness and testing campaign in around the wind farm site.


In future, WoC plans to support Marsabit County in the upgrading of facilities at Laisamis health centre and other health centres in the area.




Due to the arid nature of Marsabit, water is a scarce commodity. LTWP has spearheaded the rehabilitation of several water boreholes and water supply points. The water points that have been rehabilitated include; Arge, Laga el fereji, Namarei, Kutider-Korr, Gatab III and El Molo.


WoC has installed a solar driven reverse osmosis system in Sarima village. In addition, WoC has built watering troughs in different parts of the constituency, to ease provision of water to livestock. There were no reported livestock deaths due to droughts in 2015 following construction of watering troughs in the dry season grazing area around Gatab.


WoC has also installed solar driven pumps to rehabilitated boreholes that had pump problems. On completion of the LTWP’s construction phase, 11 boreholes will be handed over to the community.


In 2016 WoC plans to build a 100,000 litre storage tank at Gatab III to ensure that there is adequate supply of water to the community and their livestock during periods of drought. WoC will also lay a 7-km water pipeline in Arge, to bring potable water to two villages of over 3,000 people in Arge.




WoC has rolled out a road safety campaign along the recently upgraded C77 public road between Laisamis and Sarima. CEDIM is the local partner implementing this activity, and they have already recruited and trained 12 people from centers and villages along the Laisamis-Sarima road to act as road safety educators.


In support of peaceful and secure communities, WoC has built accommodation for the Administration Police and extended the existing Police office in Loiyangalani.